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Diapers Direct LLC

Customer Service

Shipping & Delivery
We offer FREE SHIPPING via UPS to the continental United States. There is a $5.00 surcharge for shipping to UPS Region 8. UPS Region 8 consists of the following 3-digit zip codes: 835-838, 854, 864, 889-892, 894-961, 970-986, and 988-994.
Returns & Replacements
Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of unopened packages within 15 days of the sale date and issue a refund minus a 15% restocking fee. We will also gladly accept returns within 15 days of the sale date and issue a refund if the product you received is defective. Incontinence products, including baby diapers, and sterile merchandise cannot be returned once opened (opened cases with internal wrapped packages are considered opened).

*Customers are responsible for returned shipping costs, and any paid shipping charges will not be refunded.